Since its beginning in the early 1990s, the US$100 billion global sourcing industry has not only grown rapidly in size but has also expanded in scope as global firms embraced offshoring aggressively and sent increasingly complex portions of their work to offshore locations. Leading adapters of global sourcing are building on their successful experiences of offshore...
White Papers
The Growing Maturity of Offshore Research and Analytics in Financial Services (Everest Research Institute)
Outsourcing as a Profitability Driver in the Asset Management Industry - 2010
In October 2009, we published a white paper on the performance of the asset management industry in which we highlighted the requirement for ongoing tight cost control and proposed increasing the scope of outsourcing as a solution to a number of financial challenges facing the industry. This paper updates the performance of the industry through the end of the first quarter of 2010...
How to Set Up a Successful Financial KPO Engagement
Knowledge process outsourcing (KPO) is an emerging part of the outsourcing plans of many financial firms. It is a segment with significant potential for growth, but the successful execution of outsourcing in this segment requires a modification to the traditional approach taken for BPO/ITO outsourcing engagements...
Outsourcing as a Profitability Driver in the Asset Management Industry - 2009
The asset management industry has just passed through one of the most testing years in living memory. Investors and regulators are both likely to subject asset managers to much greater scrutiny than they have in the past. Managers cannot rely upon consistent price appreciation in asset markets as the key driver of profitability...
The Capital Market Depression of 2009: Radical Cost Cutting to the Fore
We set out to examine the outlook for our client base of asset managers, brokers and investment bankers in 2009-10. We conclude that the financial services industry is entering a depression in 2009. Market participants need to cut expenditure to match depressed 2009 revenue levels. Business recovery will likely be slow, so waiting out the downturn without rightsizing the business could prove to be very costly...
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