Since its beginning in the early 1990s, the US$100 billion global sourcing industry has not only grown rapidly in size but has also expanded in scope as global firms embraced offshoring aggressively and sent increasingly complex portions of their work to offshore locations. Leading adapters of global sourcing are building on their successful experiences of offshore delivery of IT (e.g., application development and maintenance) and transactional business processes (e.g., accounts payable, general ledger, claims processing) and increasingly offshoring complex judgment-intensive "knowledge services."

Authors:
Amneet Singh, Vice President, Research, Everest Research Institute
Jimit Arora, Research Director, Everest Research Institute
Ankur Garg, Senior Research Analyst, Everest Research Institute
Mridul Gupta, Research Analyst, Everest Research Institute