Amba creates specialist engagement teams and leverages best practices in recruitment, training, quality assurance, and information security to deliver high quality service to our clients. Our systematic approach ensures that our engagement teams fit in seamlessly with our clients’ in-house research processes.
Amba’s delivery centers in Bangalore (India), Colombo (Sri Lanka), and San José (Costa Rica) provide clients with 24-hour coverage. These centers offer clients multiple ways to engage, recognizing that the engagement model needs to suit a client’s unique requirements.
Structured Long-term Engagements
Amba’s structured long-term engagements are modeled in alignment with our clients’ strategic and tactical goals, ensuring greater congruence between the Amba team and the client team. The long-term nature of the engagement allows the application of processes to ensure quality improvement and continuity, the buildup of scale, and faster turnaround. Moreover, the engagement of a best-fit, dedicated team increases efficiencies due to the learning curve effect, and minimizes the risk of losing expertise built up over time.
How an Engagement Works
Amba Research structures engagement teams to meet a client’s specific objectives. In a typical client engagement, a dedicated delivery team is set up in one of the delivery centers, namely Bangalore (India), Colombo (Sri Lanka), or San José (Costa Rica). A typical Amba delivery team consists of analysts, a supervisor, and a delivery manager. The actual work is executed by Amba analysts, while the supervisor is responsible for timely and accurate delivery of research outputs. The delivery manager is responsible for the entire engagement. A multi-layered team ensures that engagement objectives are met and the engagement itself is effectively governed.
We work with clients to identify the optimal mix of delivery locations based on their unique requirements. We can set up large delivery teams in any delivery center a client prefers.
Our quality assurance framework ensures consistency and quality. Amba’s automated quality system, the ‘Amba Quality Index’ (AQI), provides an ongoing and standardized measure of our quality levels, and helps monitor both individual and team performance. We also measure customer satisfaction through formal surveys conducted semi-annually.
Clients also engage Amba for short term projects. Amba’s project model helps clients fulfill near-term needs at a fixed cost per output. The deliverables, effort, and cost are scoped out and agreed upon ahead of the project's commencement.