Client’s Need:

• A large financial institution required Amba’s support for an electronic communication review process. The client wanted the Amba team to review over 20,000 e-mails on a monthly basis.

Amba’s Solution:

• Amba deployed compliance-trained analysts with a capital markets background to review all electronic communication (office communicator chats, e-mails, etc.) captured by an electronic surveillance application.
• The team reviews electronic communication for possible customer complaints, compliance issues, insider trading, intellectual property rights violations, and other suspicious and inappropriate activities.
• The team also periodically reviews and modifies the Lexicon built into the electronic surveillance application. This facilitates effective e-communication surveillance.

Value/Outcome:

• With Amba’s assistance, the client is able to supervise e-mails effectively in accordance with NASD 3010.
• The client only needs to review escalated e-mails (around 50 per month).